** Please order early, well in advance. We cannot accept any returns, exchanges or offer any refunds due to shipping delays. **
All our backdrops are made-to-order. Orders are typically processed within 3 - 7 business days. Please allow extra processing time during or just after large sales. If you need your order Rush Processed, please add this listing to your cart. This does not include the shipping time. Shipping time varies based on delivery location and shipping method chosen during check out.
We try our hardest to process orders very quickly, but shipping time is out of our control. Our backdrops ship from California, USA. If you are located on the East Coast and select USPS Standard Post or UPS Ground Shipping, expect your package to take at least 7-9 business days to arrive. Keep in mind that these are large shipping tubes and do not ship as fast as First-Class Mail. Kiarah Backdrops is not responsible for delayed shipping and will not refund shipping or orders if your delivery does not arrive when expected. Because our packages are considered an oversized package, UPS and USPS do not offer refunds for shipping delays, even for "guaranteed shipping" Please do not schedule your shoot based on the estimated arrival date on the tracking page as this date is often incorrect. Estimated delivery date through UPS and USPS are only an estimate and your package is not guaranteed to arrive on that date. Priority shipping does not speed up the processing time. When selecting your shipping option please keep in mind that there is a processing time before your order is shipped. Once your order has shipped, you will receive a shipping confirmation which includes a tracking number so that you can track the status of your package. Please be sure to have your package shipped to a secure location. Kiarah Backdrops is not responsible for stolen packages.
Our packages sometimes ship from separate locations or there are shipping price increases after an order has been placed. If the shipping amount paid does not cover the shipping method chosen by the customer, another shipping method will be chosen at our discretion.
We offer a variety of shipping options through UPS and USPS.
Standard/Ground shipping is typically 2-9 business days. USPS Priority Mail 2-Day or 3-Day puts your package as a priority, and is typically delivered within that time frame, but 2- or 3- day delivery is not guaranteed and is non-refundable per USPS.
UPS 2nd Day & Next Day Air Saver - UPS does not consider Saturday a business day for 2nd Day Air or Next Day Air Saver. There are additional charges for Saturday delivery. Please contact us prior to placing your order if you need a Saturday delivery.
UPS does not deliver to P.O. Boxes. If selecting UPS, please do not use a P.O. Box.
Shipping Substitutions: We try hard to get our shipping as accurate as possible but it is not always correct. If the amount paid by the customer does not cover the shipping option selected, another method will be chosen. For example, if a customer selects UPS 2 Day but the cost to purchase the shipping label is more than the amount paid by the customer, we'll select UPS 3 Day instead of invoicing the difference, so that the order is not put on hold and delayed.
International customers, please note that your order total does NOT include any customs fees or duties. These fees are the responsibility of the buyer and are not included in your shipping total. If a package is refused, the customer will be charged the customs fees, duties, and a return fee. No refunds will be issued for the order or shipping. Alaska, Hawaii, Puerto Rico, and some other locations may be billed for additional shipping costs for backdrops 6' x 8' or larger.